The above mentioned problem can arise if the message is created in the MS Word (or when the Outlook is set to use MS Word as the e-mail editor). Problem is caused by the MS Word and its way of saving hypertext links into the html file.

close your Outlook program register avgxch32.dll by following command from the Start menu -> Run: regsvr32.exe "c:\Program Files\Grisoft\AVG Free\avgxch32.dll" run Outlook again and check the existence of AVG Free for Windows items in the Tools menu

In some unique cases you have to create servers in the Personal e-mail scanner manually. The typical case is when you are using secure communication (SSL). In this case you have to create servers in the Personal e-mail scanner this way: (AVG Control Center->E-mail scanner->Properties->Personal e-mail scanner->Properties->Servers tab)

The Personal e-mail scanner is a plug-in which scans incoming/outgoing e-mails automatically. You can use it with E-mail clients that do not have their own plug-in in AVG. So you can use it for example with Outlook Express, Eudora, Mozilla, Incredimail etc. If you have chosen the Personal e-mail scanner to install during the AVG Free Edition installation, there are automatic servers created for e-mail control - one for checking incoming e-mails and the second one for checking outgoing e-mails. Using these two servers, e-mails are automatically checked on ports 110 and 25 (standard ports for sending/receiving e-mails).

This issue is not caused by the AVG E-mail Scanner at all but by Earthlink. Sending e-mails to SMTP server is not supported because the Earthlink e-mail client is using command AUTH CRAM-MD5 which is not supported at all. This command is wrong (only the Earthlink server understands this command) and therefore scanning of outgoing e-mails cannot be used.

We have tested the latest version of the MailWasher program. There is no problem with the AVG E-mail scanner. Any problems would be with incorrect MailWasher settings. Please open the MailWasher program -> Tools -> Accounts -> select the account -> Properties -> switch to Bouncing and outgoing mail -> SMTP server address -> Advanced account options -> Outgoing SMTP server -> enable My SMTP server requires authentication

If any problem appears with sending/receiving e-mails, the likely reason is that the AVG Personal E-mail Scanner is conflicting with another program that checks e-mails automatically (for example Symantec). We recommend that you do not run two such programs concurrently, or at least disable the e-mail scanning function in one of these programs.

If you use more then one e-mail client, run the installation and choose the Custom installation option in the Select installation type dialog. Then follow the instructions in the installation wizard and select the advanced configuration option in the E-mail scanning dialog. You will be able to choose the e-mail scanner plugins you would like to install.

We recommend using AVG Personal Email Scanner instead of Eudora plugin with Eudora email client. Eudora and it's interface for anti-virus protection is not fully supported by developers at this time. It is necessary to use AVG Personal Email Scanner if you want to use anti-virus protection in Eudora.

We provide four binary installation packages for four currently supported Linux distributions - Mandriva, Red Hat, SUSE, Debian/Ubuntu.